Frequently asked questions

Shipping

What is the Shipping Charge?


Shipping Charge varies from 45- 80 depends on the order amount. however you can use promo code Free to avail free shipping with minimum purchase value of 500 rupees.




When the Product will be Dispatched?


Every order will be dispatched in one working day and the tracking details will be shared Next day.




How many days to be delivered?


4 to 7 working days for cities . 7 to 9 working days for villages.




Cash On Delivery(COD)


Right now we dont have Cash On Delivery.




How do I track my order?


Tracking details and link to track will be sent by mail after dispatch.




In case of damage???


Have Unboxing video from begining of opening courier cover. Make sure to show the damage in the video in 360 degree. Contact us in Whatsapp within 24 hours of delivery time.




How to contact Earringsguru team?


You can us either text @earringsguru in instagram or Whatsapp us at 8778000866













Payment

How Should I pay the amount?


You can pay through any Online payment method as we have integrated with razorpay




Cash on delivery available?


No, cash on delivery not available due to high Service charges.




Can I cancel the order?


Not recommanded, so Please finalize before place the order. Please contact us in case of any issues to be resolved.




What if there is a damage?


We will ensure to very well to avoid the damages. In case of In-Transit damage, please contact us with Unpacking Video. We will help on all the valid issues.




How do I get the refund?


In case of any issue, we will give reward points for the value which you can compenste in the next order or we will initiate refund to your account through Gpay / Phonepe to get the amount instantly.





Rewards

How to get reward points?


Multiple ways to get rewatd Points. Login in our Website and refer your friend both of you will get reward point worh 25 - 30 rupees. Login in our Website and Follow us on Instagram to get 500 reward points. Place an order and get 5% reward point on each order.




How do I claim reward Points?


you can generate a coupon code for the available reward points and apply while check out.




What is reward point?


As a bonus of your order you will get reward point. You can reduce the reward amount on your next order.





Product

Quality of product?


What you see is what you get. You will never be disappointed by our quality.